Terms of Service

Precise Insurance Agency Ltd is an independent insurance agency licensed and regulated by the Insurance Regulatory Authority (IRA) of Kenya. We are not an insurance underwriter — we act as your independent advisor, helping you compare, arrange, and manage insurance cover placed with licensed insurance companies.

Our advisory and placement services are provided to you free of charge; we are compensated by commission from the insurers we place business with, in accordance with IRA regulations. This ensures our advice remains impartial and focused on securing the best coverage for your needs.

Precise Insurance provides the following services:

• Insurance Advisory: Independent, impartial advice on insurance products and coverage options across motor, medical, life, business, corporate, property, travel, marine, engineering, WIBA, professional indemnity, cyber, liability, and other insurance lines.
• Risk Assessment: Comprehensive risk analysis to identify coverage gaps and recommend appropriate insurance solutions tailored to your specific circumstances.
• Policy Placement: Arranging insurance cover with licensed underwriters on your behalf, comparing options from multiple insurers to secure optimal coverage at competitive rates.
• Claims Advocacy: Supporting you through the claims process, managing documentation, liaising with insurers, and advocating on your behalf for fair and timely settlement.
• Policy Management: Assisting with policy renewals, endorsements, cancellations, and other policy-related matters.

Our services are provided with professional care and diligence, in accordance with the standards expected of a licensed insurance intermediary regulated by the IRA.

When you choose to proceed with a quote, we will act as your agent in arranging the policy with the relevant insurer. The resulting insurance contract is between you and the insurer, and is governed by:

• The insurer's policy wording and terms
• The insurer's claims procedures
• The applicable insurance laws and regulations of Kenya
• These Terms of Service, where applicable

We will provide you with policy documents and certificates of insurance once the cover is confirmed and payment is verified. You are responsible for reviewing these documents and ensuring they accurately reflect your requirements.

Insurance premiums may be paid via:

• M-Pesa: Using the paybill number and account details provided with your quote
• Bank Transfer: Direct transfer to our designated bank account
• Other payment methods: As may be agreed in writing

Cover is generally only confirmed and certificates issued once payment has been received and verified. You are responsible for keeping proof of payment (e.g., M-Pesa confirmation message, bank transfer receipt) until your certificate and policy documents are issued.

Payment processing times may vary depending on the payment method. If you have not received confirmation of your cover within 24 hours of payment, please contact us immediately.

Under Kenyan insurance law, you have a duty of disclosure to provide all material facts that may influence an insurer's decision to accept or rate your risk. Material facts include:

• Your full and accurate personal details
• Previous insurance claims history
• Any medical conditions (for medical and life insurance)
• Vehicle modifications or usage (for motor insurance)
• Business activities and associated risks (for business and corporate insurance)
• Property details and security measures (for property insurance)
• Any other facts that would be relevant to an insurer's assessment of risk

Failure to disclose material facts may result in:

• Your policy being voided (cancelled from inception)
• Your claim being rejected
• Your premium being adjusted
• Criminal prosecution for insurance fraud

We will remind you of your duty of disclosure when you request a quote. If you are unsure whether a fact is material, we encourage you to disclose it. It is better to disclose and be safe than to risk non-disclosure.

You agree not to use our website or services for any unlawful purpose or in any way that could damage our reputation or the reputation of our partner insurers. Specifically, you agree not to:

• Provide false, misleading, or fraudulent information when requesting a quote or engaging our services
• Use the website for any unlawful purpose or to defraud Precise Insurance or any insurer
• Attempt to gain unauthorised access to our systems or interfere with the website's operation
• Copy, reproduce, or misuse content from this website without our prior written permission
• Submit any content that is defamatory, abusive, obscene, or otherwise objectionable
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate your access to our website and services if we suspect any violation of these Terms.

To the fullest extent permitted by law, Precise Insurance Agency Ltd shall not be liable for:

• Any indirect, incidental, or consequential loss or damage arising from your use of this website or our services
• Any loss or damage resulting from your reliance on information provided on this website or through our services
• Any loss or damage resulting from the acts or omissions of insurers or other third parties
• Any loss or damage resulting from inaccuracies in information you provide to us
• Any loss or damage resulting from delays or interruptions in service

However, nothing in these Terms limits:

• Our obligations as a licensed insurance agency under the Insurance Act (Cap 487) and IRA regulations
• Our liability for death or personal injury caused by our negligence
• Our liability for fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under Kenyan law

You agree to indemnify and hold harmless Precise Insurance Agency Ltd, its directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our website or services in violation of these Terms
• Any inaccurate, incomplete, or misleading information you provide to us
• Your breach of any applicable laws or regulations
• Your violation of any rights of any third party

This indemnity survives the termination of these Terms and your use of our services.

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from or relating to these Terms or your use of our website and services shall be subject to the exclusive jurisdiction of the Kenyan courts.

The following laws are particularly relevant to our operations:

• The Insurance Act (Cap 487) and regulations issued by the Insurance Regulatory Authority (IRA)
• The Kenya Data Protection Act, 2019
• The Consumer Protection Act, 2012
• The Competition Act, 2010

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any material changes will be communicated through our website, and we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about the terms that govern your use of our website and services. Your continued use of our services after any changes indicates your acceptance of the updated Terms.